Complaint Handling Process

Article 1: Resolution mechanism

All customer complaints are resolved through negotiation. If a settlement is not reached, either party may bring the matter to the competent authority for resolution.

If the issue is caused by sypik.com, we immediately apply the necessary measures to protect customer rights.

Article 2: How to file a complaint

• Option 1: Call hotline 1900 9112
• Option 2: Email [email protected]
• Option 3: Visit our showroom: Số nhà 17, Tổ 92, Phường Phan Đình Phùng, Tỉnh Thái Nguyên, Việt Nam

Article 3: Procedure

Step 1 — File: Submit your complaint via any channel above.

Step 2 — Receive & investigate: sypik.com receives the complaint and verifies the information.

Step 3 — Respond: sypik.com responds within 3 working days after the verification is complete.

We strive to resolve complaints quickly to protect customer rights. If a matter is beyond our capacity, we will request the customer to bring it to the competent authority.