Return & Refund Policy

Summary

• Returns within 30 days of delivery
• Products unused, intact, with original packaging
• Refunds processed in 7-10 business days
• Paddles carry 6-month NFC warranty from purchase date

1. Conditions

• Request within 30 days of delivery
• Unused, with tags and original packaging
• Include order ID SP-XXXX

2. Process

1. Email [email protected] with order ID + reason + photos
2. We respond within 24h with shipping instructions
3. Ship to SYPIK Fulfillment Center, HCMC
4. After inspection (2-3 days) → refund or replacement

3. Non-Returnable

• Opened pickleball balls
• Used overgrips
• Custom products
• Impact-damaged items
• Flash sale items (except defects)

4. Shipping Fees

• SYPIK error: SYPIK covers
• Change of mind: customer pays two-way
• International: customer pays return shipping

5. Refund Timeline

• E-wallets: 1-3 business days
• Visa/Mastercard: 7-14 days
• Bank transfer: 3-5 days
• COD: bank transfer within 5 days

6. Contact

[email protected] · 1900 9112